Refund Policy

Refund Policy

REFUND POLICY

Once chips have been granted, we do not offer refunds. If your chips have not been granted for whatever reason, please contact the customer support and your chips will be granted immediately. In case we are unable to grant you chips, your refund will be processed from our end within 7 working days. If you are refunded even the chips have been granted, your account will be frozen after paying all your balance.

CANCELLATION POLICY

Once chips have been granted, we do not offer CANCELLATION. If your chips have not been granted for whatever reason, please contact the customer support and your chips will be granted immediately. In case we are unable to grant you chips, you can cancel your payment by contacting our customer support and your refund will be processed from our end within 7 working days.

RUMMY PLAYING

Withdrawal-Policy
 

At RUMMY PLAYING, we strive to provide a seamless and transparent withdrawal process for our users. This policy outlines the terms and conditions for withdrawing funds from your account. By using our platform, you agree to adhere to this withdrawal policy.

1. Eligibility for Withdrawal
Account Verification:
Users must complete KYC (Know Your Customer) verification before initiating any withdrawal. This includes submitting valid ID proof, address proof, and any additional documentation requested by the platform.

Minimum Withdrawal Amount:
The minimum withdrawal limit is ?500 (mention the amount). Requests below this amount will not be processed.

Game Participation:
Withdrawals are permitted only for users who have actively participated in skill-based games and complied with all platform rules.

2. Withdrawal Process
Request Submission:
Users can submit withdrawal requests via the "Withdraw" section of their account.

Processing Time:
Withdrawal requests are typically processed within 7 (Seven) business days. However, delays may occur due to bank processing times or additional verification requirements.

Payment Modes:
Withdrawals are processed through secure payment methods, including bank transfers, UPI, or e-wallets. The payout method must match the user's registered account details.

3. Applicable Deductions
Transaction Fees:
There is no withdrawal fee charge able for the requested withdrawal amount.

Tax Deducted at Source (TDS):
As per Indian law, applicable TDS will be deducted on winnings exceeding ?10,000 at the prevailing rates. Users will receive a TDS certificate for tax filing purposes.

4. Restrictions on Withdrawals
Bonus Money:
Any bonuses or promotional credits in the user account are non-withdrawable and must be used exclusively for gameplay.

Fraud Prevention:
Withdrawal requests flagged for suspicious activity may be withheld or cancelled pending further investigation.

5. User Responsibilities
Users must ensure that the bank account or payment method provided for withdrawals is active and belongs to the registered account holder.

Users are responsible for providing accurate and updated details for withdrawals. RUMMY PLAYING will not be liable for delays or failures caused by incorrect information.

6. General Terms
RUMMY PLAYING reserves the right to update or amend the withdrawal policy at its sole discretion. Any changes will be communicated to users via email or notifications on the platform.

In case of disputes, the decision of RUMMY PLAYING will be final and binding. If you have questions or face issues with withdrawals, please contact our Support Team at support@rummyplaying.com.com in We are committed to ensuring a fair and enjoyable experience for all users.